ArtistBlog.ME

When GB started having cards to save points I’ve lost one card. Because the card was used together with my partner, I’ve ordered a new one as soon as Happy Days was introduced. I have never received any disclaimer until last week.

As any good citizen, I fill in the new form at GB for the transfer of the old cards to the new card. The new card was activated and the old cards were terminated. I’ve again received no rules and no mentioning about termination dates, till today at the phone.

These saved points were not transferred after 5 months which made me demand more information by phone. Both cards were lost in their administration, although I’ve had a copy with the barcode which saved my account. Finally they fixed the malignant balance with the one card I’ve had in copy. First time I’ve lost points with Happy Days but cheer up, it won’t happen again, will it?

Today, I’ve decided to transfer my old card and all tickets which I’ve saved under the spare GB card to the new Happy Days card; which I’ve registered just a week ago with a brand new package, including 2 cards, a paper form and a disclaimer; certainly something new afterall.

The lady at the phone responded both my 2 old cards were terminated. The +1400 points could not be recovered. Not only the card was terminated but 80% of my tickets were scrap because, if you don’t shop your account gets terminated after 6 months.

Conclusions of me?

1. You have to shop inbetween 6 months or you are terminated.
2. There goes my trip which took more than a year before!
3. The lady could see the identity was missing on the previous card but cannot see the balance?
4. I’ve put 2 weeks of labor to transfer my old GB cards to the new Happy Days card and my identity is missing?
5. Happy Days lost 1 of the 2 old GB cards!
6. The lady mentioned every GB ticket mentions the 6 months invalidation but none does!
7. I should be mentioned by the cashier about the expiration terms was the next answer…
8. I received no disclaimer till past week mentioning me expiration dates of cards.
9. I’ve lost over 4 years of saving because of rules which are created without the customer knowing?
10. Happy Days lost my points before, which of one card was retained using a copy!
11. I’ve been deliberately waiting because I wanted to get everything done in one step, to avoid too much administrative hassle (like before with GB to Happy Days!), this together with my partners card.
12. So practically, I saved all that time for nothing!

Because of database cleanups I have become virtually non-existant unless I use their stores inside their terms. Great!

Happy-Days, thanks for putting years faith in you
I’ll sure remember you .. RIP in my wallet!

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